Return & Exchange Policy

At The Den, we strive to ensure your satisfaction with our embellished products. Please read our Return & Exchange Policy carefully:

Eligibility for Returns & Exchanges
Returns and exchanges are accepted within 15 days of the delivery date. Products must be unused, in their original packaging, and accompanied by the purchase invoice.

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service within 7 days of delivery. Provide clear photos of the damaged product and packaging for prompt assistance.

Embellished Products
Due to the unique nature of embellished items, minor variations may occur. Such variations do not qualify for returns or exchanges unless deemed defective.

Non-Returnable Items
Personalized or customized items cannot be returned or exchanged, except in the case of damage or defects. Earrings and intimate wear are non-returnable for hygiene reasons.

Return Process
Initiate the return process through your account on our website or contact Customer Service. Pack the items securely, including all original tags and packaging. Clearly mark the return package with the provided return authorization.

Exchange Process
If you wish to exchange an item, follow the return process and place a new order for the desired item.

Refund Process
Refunds are processed within 7 business days after receiving the returned items. Refunds are issued to the original payment method.

Return Shipping
Customers are responsible for return shipping costs, except for damaged or defective items. We recommend using a traceable shipping method to ensure the safe return of items.

Contact Information
For any queries or assistance, contact our Customer Service at Customer Service Email/Phone.

Note:-
This policy is subject to change, and any revisions will be communicated on our website. The den reserves the right to refuse returns that do not comply with this policy.